IMPROVING CUSTOMER EXPERIENCE THROUGH CUSTOMER TOUCHPOINT DESIGN
In this class, you will learn about the importance of customer touchpoint design, how to choose the right channels, crafting the experience of each channel and identifying the ROI of every chosen path. You will also learn to identify the problems and of course, the solution.
You will learn:
- Elements of CTD
- How to improve customer experiences if every touchpoint
- What changes can the CTD make to your business
- Case Study
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