{"version":"1.0","provider_name":"lingkaran","provider_url":"https:\/\/lingkaran.co\/blog","author_name":"lingkaran","author_url":"https:\/\/lingkaran.co\/blog\/author\/admin\/","title":"Improving Customer Experience through Customer Touchpoint Design","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"D4V2wN5DDS\"><a href=\"https:\/\/lingkaran.co\/blog\/cs-events\/customer-touchpoint-design\/\"><h4>IMPROVING CUSTOMER EXPERIENCE THROUGH CUSTOMER TOUCHPOINT DESIGN<\/h4><\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/lingkaran.co\/blog\/cs-events\/customer-touchpoint-design\/embed\/#?secret=D4V2wN5DDS\" width=\"600\" height=\"338\" title=\"&#8220;&lt;h4&gt;IMPROVING CUSTOMER EXPERIENCE THROUGH CUSTOMER TOUCHPOINT DESIGN&lt;\/h4&gt;&#8221; &#8212; lingkaran\" data-secret=\"D4V2wN5DDS\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/*! This file is auto-generated *\/\n!function(c,d){\"use strict\";var e=!1,o=!1;if(d.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},!c.wp.receiveEmbedMessage)if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(t)if(t.secret||t.message||t.value)if(!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var r,a,i,s=d.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),n=d.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),o=0;o<n.length;o++)n[o].style.display=\"none\";for(o=0;o<s.length;o++)if(r=s[o],e.source===r.contentWindow){if(r.removeAttribute(\"style\"),\"height\"===t.message){if(1e3<(i=parseInt(t.value,10)))i=1e3;else if(~~i<200)i=200;r.height=i}if(\"link\"===t.message)if(a=d.createElement(\"a\"),i=d.createElement(\"a\"),a.href=r.getAttribute(\"src\"),i.href=t.value,i.host===a.host)if(d.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener(\"message\",c.wp.receiveEmbedMessage,!1),d.addEventListener(\"DOMContentLoaded\",t,!1),c.addEventListener(\"load\",t,!1);function t(){if(!o){o=!0;for(var e,t,r,a=-1!==navigator.appVersion.indexOf(\"MSIE 10\"),i=!!navigator.userAgent.match(\/Trident.*rv:11\\.\/),s=d.querySelectorAll(\"iframe.wp-embedded-content\"),n=0;n<s.length;n++){if(!(r=(t=s[n]).getAttribute(\"data-secret\")))r=Math.random().toString(36).substr(2,10),t.src+=\"#?secret=\"+r,t.setAttribute(\"data-secret\",r);if(a||i)(e=t.cloneNode(!0)).removeAttribute(\"security\"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:\"ready\",secret:r},\"*\")}}}}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/lingkaran.co\/blog\/wp-content\/uploads\/2018\/03\/Creative-Material-1_Website-Thumbnail-6.jpg","thumbnail_width":778,"thumbnail_height":446,"description":"In this class, you will learn about the importance of customer touchpoint design, how to choose the right channels, crafting the experience of each channel and identifying the ROI of every chosen path. You will also learn to identify the problems and of course, the solution."}